Return & Warranty Policy

1. Product Warranty

All digital products sold on NPCGamers, including Xbox and Epic Games accounts, come with a 30-day limited warranty from the date of purchase.

The warranty covers only issues directly related to the account itself, including:

• Loss of access due to unauthorized actions not caused by the customer.
• Removal of purchased games or items by the platform’s support team without customer violation.
• Permanent account bans not caused by customer misconduct.

2. Return and Refund Conditions

Returns and refunds are accepted only under the following conditions:

1. Unauthorized account recovery: The original owner reclaims the account.
2. Content removal: Purchased games or items are removed through no fault of the customer.
3. Technical defects: The account is unusable due to verified technical errors.

Important: Customers must submit evidence, such as screenshots or official support communications, to support any claim.

3. Exclusions from Warranty and Returns

The following scenarios are excluded from our warranty and refund policy:

• Sharing account information with others, resulting in loss or suspension.
• Violating platform terms, including using unauthorized software or cheats.
• Requesting assistance after the 30-day warranty period has expired.
• Claims without sufficient verifiable evidence.

4. How to Submit a Return or Warranty Request

If you experience any issue covered under our policy, please:

1. Visit our support page at npcgamers.com/support.
2. Provide the following details:
   • Order number and product details.
   • Detailed description of the issue.
   • Relevant supporting evidence (e.g., screenshots, emails from platform support).
3. We will review your request within 3 business days. If the claim is valid, we will offer:
   • A replacement account, or</li